FAQ

Please contact us at support@saviorheat.com. Our customer service team member would help you with this issue. However, if the order is shipped, we may not be able to withdraw the shipment. You could reject the package upon delivery.

I am afraid your purchase was automatically canceled due to fraud prevention. Please make sure your billing address is consistent with the shipping address. If it fails again with your credit cards, please try to pay via your PayPal.

Yes, we offer a 7-day price match on your purchase. If the price goes down over the 7 days after your purchase, we will refund the price difference for you. Please contact us at support@saviorheat.com with your order number and your claim for a price match.

Our inventory is the quantity of goods in the nearest warehouse. If you find that the desired goods are out of stock. Please contact us. 

We will send you the same products from other warehouses. At the same time, we will inform you of the timeliness of logistics (the transportation time will become longer due to the distance)

An account is not required to place an order. You can checkout as a Guest, but setting up an account expedites the checkout process for future orders.

No, SAVIORHEAT does not have physical stores, but would welcome the chance to cooperate with local stores to provide SAVIORHEAT heated apparel offline. If you are interested to carry SAVIORHEAT products in your stores. You can use the support@saviorheat.com Contact us and we will seriously consider cooperation.

Please click on “Unsubscribe” at the bottom of the SAVIORHEAT newsletter email you received.

SAVIORHEAT is committed to providing well-made, affordable thermal clothing that makes it easy for everyone to stay warm. We have searched the globe for manufacturers and ultimately used top Chinese manufacturers to produce products that meet SAVIORHEAT standards.

If you know of an American manufacturer with superior performance, we'd love to check it out.

We can refund the eligible discount amount of the orders that are placed within the valid period of the discount. You can reach out to our Customer Service team at support@saviorheat.com to get a discount amount refund.

Check your local ordinances and follow their guidelines, which you can usually send to a recycling center.

Yes. The battery drains when it is not in use.

Here are some tips for storing battery:

1. The battery should not be stored over a longer period of time or uncharged. A recharge is necessary every 3-6 months, at the latest.

2. Store the battery at a place with a low temperature above 0°C, while 5°C to 10°C is optimal. Charge the battery fully before storing.

3. Because of self-discharge, please disconnect and remove the battery from the zipper pocket.

The battery has a capacity of 2200mAh. A fully-charged battery will last 4 hours on high, 5 hours on medium, or 6 hrs on low (The working hours vary with different costumes. Please refer to the exact runtime given on the product page).

To maintain the safety and lifespan of the battery we suggest you only use the original Savior charger for your battery. If you need a replacement charger, you can find one here. Battery defects caused by unauthorized chargers will not be covered by warranty.

A pair of fully-charged Gloves/Mittens batteries will last 2.5 hrs on high heating settings, 4 hours on medium, and 5 hours on low.

Please be noted that the working hours vary with style. Please refer to the exact runtime of each product given on the product page.

All SAVIORHEAT batteries use lithium-ion technology to provide a safe power experience. Our battery has been certified by the UL & CE to guarantee safe performance for daily use.

If you are in another country/region, we can ship fast to the USA, Canada, UK, Europe, Australia, and New Zealand.

We will ship from our warehouse in mainland China, delivery times may vary from country to country/region depending on distance.

Customers from other regions can contact our customer service at support@saviorheat.com to confirm that we can ship to your country/region.

Overnight delivery service is not available so far. The fastest shipping we have would take 5-7 days to deliver the package.

For all U.S. orders, we cover customs and import duties on orders up to $2,500. 

Please contact us prior to placing an order exceeding $2,500. Orders placed from outside the United States may be subject to customs and import duties.

After your order ships, you will receive the tracking information via email. 

You can also check the status of your shipment with your order number or tracking number here.

If you have not yet received a tracking number for your order, please send the address/size to support@saviorheat.com and our customer service team will assist you with the change. 

Unfortunately, if your order has already been shipped, we will not be able to change the address/size for you.

Once the order is placed, we will arrange for the shipment to be sent out in 1-2 business days.

Generally, shipping time takes about 3-7 business days.  For orders outside the US, it typically takes 5-10 business days.

 If you don’t receive your shipment after 10 days, please reach out to our customer service department at support@saviorheat.com.

​If you order more than 1 item in one order, it is possible that they are separated into different parcels. Please be patient, and you should receive all the items within 5-7 business days. 

If not, please contact us at support@saviorheat.com.

Tracking information may take a couple of days to update on the website. If multiple days have passed, please contact the appropriate carrier to file a case directly. 

If you need any assistance, contact us at support@saviorheat.com

We cannot guarantee you'll receive your order in 5 days. 

Express shipping is 5-7 business days and is the fastest shipping method we offer.

Sales tax within the US is NOT included in our prices. You may be charged with sales tax according to your local tax rate. If you have a tax exemption certificate, please provide it to us and we will exempt the sales tax from your order.

For customers outside the US, we cover all customs and import duties on orders valued up to $2,500. If the value of your order is more than $2,500, you will be responsible for any payable customs and import duties.

For orders of less than $2,500, should you be asked to pay any customs and import duties, please keep proof of payment and contact our Customer Care team at support@saviorheat.com. We will arrange a refund of these charges where possible. 

Orders to the US over $800 may be subject to customs clearance which can cause a shipping delay.

We have multiple fulfillment centers in the US and other countries. 

The shipment of the order will be allocated based on the stock level, the shipping method, and the shipping locations to choose an optimal shipping route.

Sure you can. We will gladly exchange all unwashed and unworn heated apparel in its original condition and package within 30 days of delivery. Please contact us: support@saviorheat.com

The refund will be credited back to the original payment method used for the purchase.

Sorry to hear that. Yes, you can get a refund. 

First, return your unwashed and unworn heated apparel in its original condition within 30 days of delivery. Customers are responsible for the return shipping cost. After we receive and inspect the item, a full refund will be credited to your payment method.

As we aim to provide exceptional service, some factors like shipping and handling are outside of our control, and unfortunately, issues like this may occur. 

Please send a photo of the broken/damaged item(s) you received to support@saviorheat.com. We will do our best to resolve your issue as soon as possible.